Myself, I'm rather uninteresting, but my work, that is another story. So I present Plan-B for OpenOffice.org technical support for non technical users

What is it? Software documentation with screencasts and a smart search engine.

Why do I need it? Because almost everybody complains about software documentation 1) I don't find an answer to my questions and 2) the documentation seems to be written in a foreign language.

What's that Plan-B of yours? I take user's complains at face value, it indicates Plan-A for software documentation has failed. So I use the things that work, like life training and one on one demonstration of features. An economical way to do this is short screen videos (screencasts). Everything bundled as a web service brings also more search power to bare to translate the query in the "user's language" into the answer in the "documentation's language."

To summarize, Plan-B for OpenOffice.org is documentation, technical support and tutorials rolled in a professional service that works.

Let me know what you think.

K<o>
P.S.: Hello everybody!