Quote:
Originally Posted by Charbucks  I would attribute much of the lack of customer service to the fact that companies coach their employees to make as many sales as possible rather than focusing on what the customer actually needs, thus spending less time and thought on each person. If you go to McDonalds, they're just going to try to pump you through as much as possible, and "Thank you" takes at least a half second to say. |
I don't think that's it. If you think about it, it's the slow ones who are rude. You have good employees who are both fast and courteous, and you have bad employees who are both slow and rude. I think it's that they just don't care about the customer, the company, or the job.