Quote:
Originally Posted by bns  Actually, I think the problem is that the help desk personnel are just barely computer literate. If they really knew what they were doing, you could explain the situation to them, but since they are only reading from the help desk manual, it's hopeless. It's all about the company saving money: they hire people that don't know what they're doing for much less than qualified people would cost; they try to get away without replacing things (like in your situation). It's more important to them to shave cost than to provide decent customer care. Which drives some people to pay a little more with someone like System 76. It is rather annoying, isn't it? It seems to me that the masses will always go with the cheap guy, but I hear about more and more people who are saving up just a little longer and going with somebody they trust more. |
Very true. All these people are doing is reading from a manual. I bet they don't even know what they're reading, they just read it. Not to mention I had already tried everything they told me to do which was very frustrating having them make me do everything over and knowing that it wasn't going to work. And they end up connecting you to someone in Asia or somewhere who you usually can't understand.
I'm about to say forget it and just go buy a new hard drive, but why should I spend the money on it when it's something they did and the computer is still under warranty.
And yeah, this most likely only happens with home users. The tech support for business is probably much better.