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localzuk · 06-09-2007

This only occurs with home users really. Generally when I call up HP or Fujitsu with a computer fault at work, I can explain the things I have tested and tell them what is broken and they will quickly check their knowledgebase and send out a part.

The problem with home users is that most do not know what they are doing, and it is cheaper to waste 3 hours of a competent person's time than it is to waste the time of their techies with a huge increase in returned computers.

06-09-2007	#3 (permalink)
localzuk Eligible for a custom title Join Date: May 2007 Posts: 154	Re: The problem with customer service... This only occurs with home users really. Generally when I call up HP or Fujitsu with a computer fault at work, I can explain the things I have tested and tell them what is broken and they will quickly check their knowledgebase and send out a part. The problem with home users is that most do not know what they are doing, and it is cheaper to waste 3 hours of a competent person's time than it is to waste the time of their techies with a huge increase in returned computers.